Reference

Legal Policies That Protect Your Account

We keep our legal framework straightforward so you know exactly how your data, your funds, and your account are handled. Every policy here applies to your use of boskode where local law permits, and we update this page when anything material changes.

Account Data ProtectionCookie TransparencyRegional EligibilityDispute Paths
boskode Legal Policies That Protect Your Account
DATA AND SECURITY HANDLING

How We Handle Your Information

We treat your data the way you would expect from a platform that processes real funds through DANA, OVO, and GoPay. Here is how each area works in practice, not in legalese.

Data Collection

We collect only what is needed to run your account: name, contact, payment method, and session activity. We do not harvest browsing behaviour outside the platform or sell data to third parties.

Cookie Use

Session cookies keep you logged in across pages. Analytics cookies help us see which lobby sections load slowly. You can disable non-essential cookies from the footer banner without losing account access.

Account Security

Your login is protected by OTP verification sent to the phone number you registered. If you fund through DANA or GoPay, the transaction also passes through that wallet's own PIN layer before it hits us.

Data Retention

Active account data stays as long as your account is open. After closure, identifiable records are held for the retention period required by applicable regulation, then permanently removed from our systems.

Who to Contact

Any data-related request goes through the privacy request form in your profile or directly to our policy support channel. We confirm identity before processing, so keep your registered phone number current.

How to Request Changes

You can request correction, export, or deletion of your personal data at any time through the account settings panel. We process each request within the timeframe stated in our data-handling notice.

POLICY CONTACT PATHS

Reach Us About Any Legal Query

If you have a question about how a policy affects your account, or you want to request a data export, these are the direct paths. We handle legal queries separately from general support so nothing gets lost in a queue.

Team online

Live Chat

Open the chat widget inside your account dashboard to reach our policy team. Describe the policy section you need help with and we route it to the right person without bouncing you through general support first.

Email Channel

Send a detailed request to our support email. Include your registered username and the specific policy area. We prioritise data-access and deletion requests and confirm receipt within the same working day.

Account Settings Request

Inside your profile, use the privacy request form to trigger a data export, correction, or deletion. The form pre-fills your account details so you skip back-and-forth verification steps.

Common Questions About Our Policies

Real questions from account holders about how legal terms, data rights, and dispute processes work on boskode.

We store the name, phone number, and email you provide at sign-up, plus the payment method you link (DANA, OVO, or GoPay details). Session logs are kept for security auditing but do not include keystrokes or browsing outside the platform.

Yes. Open the privacy request form in your account settings, select data export, and we compile a downloadable file covering your profile, transaction history, and session records. The file is delivered to your registered email.

Submit a deletion request through the same privacy form or contact our policy support channel. After identity verification via OTP, we close the account and begin the data-removal process within the retention window stated on this page.

We do not sell personal data. Payment processing requires sharing transaction details with your chosen wallet provider (DANA, OVO, or GoPay) to complete deposits and withdrawals. No other third-party data sharing occurs without your explicit consent.

Essential session cookies keep you logged in. Analytics cookies measure page load speed and lobby performance. You can disable analytics cookies from the banner in the footer. Disabling session cookies will log you out.

Raise the dispute through live chat or the policy email channel with your transaction ID. We review the wallet confirmation from DANA, OVO, or GoPay, compare it against our ledger, and respond with a resolution or next step.

Availability depends on local law and eligible regions. We do not claim universal coverage. If access is restricted in your area, the platform will notify you at login rather than allowing registration that cannot be honoured.

Before closure, any remaining balance is returned to the wallet you last used for a deposit. If the wallet is no longer active, our support team works with you to identify an alternative withdrawal path before finalising closure.

We update this page with a visible marker showing the revision date. If a change materially affects your rights or your funds, we send a notification to your registered email or phone number before it takes effect.

Our operations are subject to applicable local regulation in each region where access is permitted. We do not claim a single licence authority. Where specific regulatory disclosures apply, they are linked from this page or communicated directly to affected account holders.